1) Information We Collect

• Account & contact data: name, email, password hashes, organization, role, authentication logs, preferences.
• Billing & transactions: billing address, last‑4 of card, tokenized payment identifiers from our processor, tax IDs.
• Usage & device data: IP address, device/OS/browser, settings, identifiers, crash logs, performance metrics, pages and features used, dates/times, referrers.
• Content & metadata (as processor): when Subscribers upload or stream content, we process associated files, thumbnails, EPG or title metadata, and analytics on their behalf.
• Support & communications: messages, tickets, call recordings (where lawful), survey responses.
• Marketing: email engagement, campaign attribution where permitted by law.

2) Sources of Information

• Directly from you (account creation, purchases, support).
• Automatically via cookies, SDKs, and similar technologies.
• From third parties such as payment processors, analytics providers, identity providers (SSO), or partners.
• From Subscribers who input data into the Platform and instruct us to process it.

3) How We Use Information

• Provide, operate, secure, and troubleshoot the Platform; fulfill contracts with Subscribers.
• Process payments and accounting; detect and prevent fraud and abuse.
• Analyze usage to improve features and performance.
• Communicate with you about service, updates, and security notices.
• Send marketing communications with your consent or where permitted; you may opt out.
• Comply with legal obligations and enforce our Terms.

Legal bases for EEA/UK/Swiss users: contract necessity, legitimate interests (e.g., security, improvement), consent (e.g., certain cookies/marketing), and legal obligations.

4) How We Share Information

• Service providers/subprocessors that host, store, deliver, or support the Platform.
• At your direction, with partners or integrations you enable.
• Corporate transactions (merger, financing, or sale).
• Legal and safety (to comply with law, protect rights, prevent harm).

We remain responsible for subprocessors’ performance.

5) Cookies & Tracking

We use cookies and similar technologies (local storage, pixels) for authentication, preferences, analytics, and fraud prevention. Where required, we obtain consent via a banner. You can manage cookies in your browser and in your account settings.

6) Security

We implement reasonable technical and organizational measures designed to protect personal information (e.g., encryption in transit, access controls, logging). No system is 100% secure.

7) Data Retention

We retain personal information for as long as necessary to provide the Platform, comply with legal obligations, resolve disputes, and enforce agreements. Subscriber content processed on their behalf is retained according to their settings and instructions.

8) Your Privacy Rights

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. You can exercise rights by contacting us at https://ourfamilyplus.com/contact. We will verify requests as required by law.

Marketing emails include an unsubscribe link. Where we rely on consent, you may withdraw it at any time.

9) U.S. State Disclosures (e.g., California)

We provide the following disclosures for residents of California and other states with similar laws (e.g., Colorado, Connecticut, Virginia, Utah):

Sale/Share/Targeted Advertising: We do not “sell” personal information as defined by CPRA.

We do not knowingly process “sensitive” personal information for inferring characteristics.

10) International Transfers

We may transfer personal information to countries with different data‑protection laws. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses).

11) Children’s Privacy

The Platform is not directed to children under 13 (or other age as required by law), and we do not knowingly collect such information. Subscribers are responsible for implementing age‑gating on their channels as needed.

12) Changes to this Notice

We may update this Privacy Notice from time to time. We will post the updated version with a new Effective Date and, if changes materially affect you, we will provide additional notice.

13) Contact Us

For copyright matters, contact our DMCA agent at https://ourfamilyplus.com/contact.