2.1 Eligibility. You must be at least 18 years old and legally able to form a binding contract to use the Services.
2.2 Account Security. You are responsible for all activity under your credentials, for maintaining accurate Account information, and for keeping your passwords and API keys secure. Notify us immediately of any unauthorized use.
3.1 Plans. The Services are provided on a subscription basis per the plan you select in your Order (e.g., storage, bandwidth/egress, encode minutes, live‑concurrency, API calls, seats). Plan limits apply across your Account unless expressly stated otherwise.
3.2 Billing & Auto‑Renewal. You authorize us (and our payment processor) to charge the payment method on file for the then‑current fees, plus applicable taxes, on a recurring basis (monthly or annually, as chosen). Subscriptions auto‑renew until canceled per Section 13.
3.3 Overages & Add‑Ons. If usage exceeds plan allotments, you will incur overage charges at the rates shown at checkout or in the Dashboard. You may purchase add‑ons, which become part of your subscription for the then‑remaining term.
3.4 Free Trials. If offered, free trials convert to paid plans at the end of the trial unless you cancel before conversion. Trials are subject to fair‑use limits.
3.5 No Refunds; Required Law. Except where required by law or expressly stated, fees are non‑refundable. Partial periods are not refunded.
3.6 Price Changes. We may change pricing with at least 30 days' notice before the next renewal. Price changes do not apply to the then‑current paid term.
3.7 Taxes. You are responsible for all taxes, duties, and similar assessments associated with your purchase, excluding taxes based on our net income. We may collect and remit taxes where we are obligated.
4.1 Subscriber License. Subject to these Terms and timely payment, we grant you a limited, non‑exclusive, non‑transferable, non‑sublicensable right to access and use the Services during your subscription term to create and operate your streaming channels.
4.2 Software & APIs. Use of SDKs, apps, or APIs is governed by these Terms and any accompanying license or usage guidelines in the Documentation. You must keep API keys confidential and within rate limits.
4.3 Restrictions. You will not (and will not permit anyone to): (a) copy, modify, or create derivative works of the Services; (b) reverse engineer, decompile, or attempt to gain unauthorized access; (c) interfere with the operation or integrity of the Services; (d) remove or alter proprietary notices; (e) resell or provide the Services to third parties except as expressly allowed (e.g., as part of your channels to Viewers); (f) use the Services for high‑risk activities (e.g., medical device control, life support, emergency response, or aviation) where failure could lead to death, personal injury, or severe environmental damage; (g) use the Services to build a competing product.
5.1 Ownership. As between the parties, you retain all right, title, and interest in and to your Content. You grant Company and its subprocessors a worldwide, non‑exclusive, royalty‑free license to host, cache, encode/transcode, package, transmit, display, analyze, and otherwise process Content solely to provide and improve the Services.
5.2 Representations. You represent and warrant that you have obtained all necessary rights, licenses, consents, and clearances for the Content and your channels (including music, images, logos, talent rights, and third‑party footage), and that the Content and your use of the Services comply with these Terms and all applicable laws.
5.3 Viewer Terms & Privacy. You are solely responsible for publishing and enforcing Viewer‑facing terms of use and a privacy notice for your channels/apps, including any subscription or pay‑per‑view rules, community guidelines, and data practices. You must provide legally adequate notices and, where required, obtain Viewer consents (e.g., for cookies, analytics, recordings, marketing messages).
5.4 Recordings & Wiretap Laws. If you record livestreams or capture participants' audio/video, you are responsible for complying with consent, call‑recording, and publicity laws in relevant jurisdictions.
5.5 Ratings & Age‑Gating. If applicable, you must classify content (e.g., mature/explicit) and implement reasonable age‑gating and parental‑control measures consistent with law and platform policies.
5.6 Takedown & Infringement Notices. You must maintain and enforce a policy for receiving and acting on copyright complaints from rights holders regarding your channels, including a repeat‑infringer policy. Company's DMCA policy appears in Exhibit C and applies to the Services; however, you are responsible for addressing notices directed at your channels and Content.
5.7 Backups. The Services are not a long‑term archive. You are responsible for maintaining independent backups of your Content.
Your use of the Services and all Content must comply with the Acceptable Use Policy in Exhibit A, which is incorporated into these Terms.
7.1 Service Availability. We aim to provide reliable service, but we do not guarantee uninterrupted operation. Planned maintenance and emergency downtime may occur. See Exhibit B for description of service objectives and fair‑use limits.
7.2 Support. We provide support channels as described in your plan. You agree to cooperate and provide information necessary to diagnose issues.
7.3 Beta/Pre‑Release Features. We may offer experimental features designated as alpha, beta, preview, or similar. Such features are provided "AS IS," may be modified or discontinued, and may be subject to separate terms or limits.
7.4 Modifications. We may modify the Services to improve performance, security, or usability. If a change materially reduces core functionality you are using, we will provide notice and, at our option, a workaround, credit, or the right to terminate affected features without penalty.
8.1 Privacy Notice. Our processing of personal data as a controller is described in our Privacy Notice available at https://ourfamilyplus.com/privacy.
8.2 DPA. Where we process personal data on your behalf as a processor, the Data Processing Addendum (DPA) referenced in Exhibit D applies and is incorporated.
8.3 Security. We implement reasonable and appropriate technical and organizational measures designed to protect the Services and data. You are responsible for your Account security, your endpoints, and your integrations.
8.4 Subprocessors. You authorize our use of subprocessors listed in the DPA and Documentation. We remain responsible for their performance of our obligations.
Each party may disclose "Confidential Information" to the other. The receiving party will use reasonable care to protect it and will use it only to perform under these Terms. Confidential Information excludes information that is public, already known, independently developed, or rightfully obtained from a third party without confidentiality obligations.
10.1 Company IP. We and our licensors own all right, title, and interest in and to the Services, Documentation, logos, and underlying technology. No rights are granted except as expressly stated.
10.2 Feedback. If you provide suggestions or feedback, you grant us a worldwide, perpetual, irrevocable, royalty‑free license to use and incorporate it without restriction or attribution.
Your use of third‑party services (e.g., payment processors, ad networks, analytics, DRM, CDN partners, app stores) is subject to their separate terms. We are not responsible for third‑party services and do not control their availability.
13.1 Term. These Terms begin when you accept and continue for your subscription term, renewing per Section 3.2 unless terminated.
13.2 Suspension. We may suspend access (in whole or part) if: (a) necessary to prevent harm, security incidents, or legal violations; (b) you breach these Terms (including AUP); or (c) you fail to pay undisputed amounts after notice.
13.3 Termination for Cause. Either party may terminate on written notice if the other party materially breaches and fails to cure within 30 days after notice. We may terminate immediately for egregious AUP violations or unlawful activity.
13.4 Termination for Convenience. You may terminate at the end of any billing period by following the in‑product cancellation flow (or by notifying support, if available). Prepaid fees are non‑refundable except as required by law.
13.5 Effect of Termination. Upon termination: your license to the Services ends; we may delete Content after 30 days; and unpaid amounts become immediately due. Sections intended to survive (including 3, 4.3, 5, 6, 8–11, 13.5, 14–20) survive.
You acknowledge that Company does not claim ownership of any Content you upload to the Services. You retain all rights in your Content, and Company is not responsible for any Content you upload or distribute.
The primary administrator or owner of any account receives an unlimited license to any content that other users upload to the platform.
15.1 Mutual. Each party represents it is duly organized and has authority to enter these Terms.
15.2 Subscriber Warranties. You warrant that your Content and channels comply with law and these Terms and that you have all rights necessary to use the Services as contemplated.
15.3 Disclaimer. EXCEPT AS EXPRESSLY STATED, THE SERVICES AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON‑INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR‑FREE, UNINTERRUPTED, OR MEET YOUR REQUIREMENTS.
You will defend, indemnify, and hold harmless Company and its Affiliates, officers, directors, employees, and agents from and against claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Content; (b) your channels/apps, including Viewer claims; (c) your breach of these Terms; or (d) your violation of law or third‑party rights. We will promptly notify you of claims and reasonably cooperate at your expense. You may not settle any claim that imposes an obligation on us without our written consent.
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; AND (b) EACH PARTY'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY SUBSCRIBER TO COMPANY UNDER THESE TERMS IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTHING HERE LIMITS LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR AMOUNTS THAT CANNOT BE LIMITED BY LAW.
18.1 Governing Law. These Terms are governed by the laws of Delaware, excluding its conflict‑of‑laws rules.
18.2 Arbitration; Class Action Waiver. Any dispute arising out of or relating to these Terms will be resolved by third-party binding arbitration under its rules. The seat of arbitration is Delaware, USA. YOU AND COMPANY WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its confidential information or intellectual property. Either party may bring individual claims in small‑claims court.
18.3 Time Limit. Any claim must be brought within one (1) year after the cause of action accrues.
You will comply with all applicable laws, including broadcasting, consumer protection, privacy, and data protection. You will not use the Services in violation of U.S. export controls or sanctions, or for any prohibited end‑use.
20.1 Assignment. You may not assign these Terms without our prior written consent, except to a successor in interest in connection with a merger, acquisition, or sale of substantially all assets (with notice to us). We may assign these Terms to an Affiliate or in connection with a corporate transaction.
20.2 Force Majeure. Neither party is liable for delays or failures due to events beyond reasonable control (e.g., internet outages, DDoS, power failures, acts of God).
20.3 Notices. Legal notices to Company must be sent to our legal team at: https://ourfamilyplus.com/contact. We may provide notices to you via the Dashboard, email, or your Account contact details.
20.4 Entire Agreement. These Terms, the Order, the AUP, DPA, and Exhibits constitute the entire agreement and supersede prior agreements on the subject. If there is a conflict, the Order controls, then these Terms, then Exhibits.
20.5 Severability; Waiver. If a provision is unenforceable, the remainder remains in effect. Failure to enforce is not a waiver.
20.6 Independent Contractors. The parties are independent contractors; no partnership, agency, or joint venture is created.
20.7 Electronic Communications & E‑Signatures. You consent to receive notices electronically and agree that click‑through acceptance constitutes a signed writing.
You and your users may not use the Services to:
Enforcement. We may remove or restrict Content, throttle features, or suspend Accounts for AUP violations. We may report illegal Content to authorities. Repeat infringers may be terminated.
Service Objectives (non‑binding): We target high availability and low latency via multi‑region infrastructure and reputable CDN partners.
Plan Limits & Overage Examples: As specified in your Order (e.g., TB storage, TB/month egress, encode minutes/month, live concurrent viewers, API calls). Exceeding limits may result in overage fees or throttling.
Fair Use: We may throttle abusive or anomalous usage patterns (e.g., unbounded hotlinking, free‑trial abuse, crypto‑mining via player, or excessive API polling). We will attempt to notify you where feasible.
SLA Credits (if offered): If an SLA is included in your Order, credits are your sole remedy for covered incidents and will not exceed a percentage of the monthly fee for the affected Service.
Support Tiers: Email/ticket, business‑hours support, or 24×7 incident response depending on plan.
Designated Agent:
Name: William McIntyre
Address: OurFamily+
1866 Leithsville Rd PMB 225
Hellertown, PA 18055
Notice Requirements: If you believe Content on the Services infringes your rights, send a written notice to the Designated Agent that includes: (1) your signature; (2) identification of the copyrighted work; (3) identification of the allegedly infringing material and its location; (4) your contact information; (5) a statement of good‑faith belief; and (6) a statement under penalty of perjury that the information is accurate and you are authorized to act.
Counter‑Notice: If you believe material was removed by mistake, you may send a counter‑notice containing: (1) your signature; (2) identification of the removed material and its prior location; (3) a statement under penalty of perjury of good‑faith belief that the material was removed by mistake or misidentification; (4) your name, address, and phone number; and (5) consent to jurisdiction of the appropriate federal district court. We may restore material in accordance with the DMCA.
Repeat Infringers: Accounts with multiple valid infringement notices may be terminated.
"By participating in this livestream or submitting audio/video, you consent to recording and to our use, reproduction, distribution, and public display of your image, voice, and likeness in connection with our channels as described in our Terms and Privacy Notice."
You are responsible for adapting this language to your use case and local laws.